Vulnerable miss out as third of UK energy help vouchers not redeemed

Ministers have been urged to intervene after it emerged that more than a third of vouchers intended to ease the energy bills of people on prepayment meters have not been redeemed.

by | 20 Dec, 2022

Data released on Tuesday by the Department for Business, Energy and Industrial Strategy showed that 34% of vouchers have not been redeemed since the scheme launched in October.

The energy bills support scheme was introduced to soften the blow of rising bills this winter. The energy price guarantee cuts bills for people on direct debits while the voucher scheme was designed to help those on prepayment meters.
However, more than 1.3m vouchers remain unredeemed with many either lost, delayed or unclaimed. The Guardian revealed at the start of December that up to half a million of the UK’s most vulnerable families have been left without government help since October.
Read more at The Guardian
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